Lenovo ThinkCentre M57e User Manual
Page 44
What
Your
Service
Provider
Will
Do
to
Correct
Problems
When
you
contact
a
Service
Provider,
you
must
follow
the
problem
determination
and
resolution
procedures
specified.
Your
Service
Provider
will
attempt
to
diagnose
and
resolve
your
problem
over
the
telephone,
e-mail,
or
through
remote
assistance.
Your
Service
Provider
may
direct
you
to
download
and
install
designated
software
updates.
Some
problems
can
be
resolved
with
a
replacement
part
that
you
can
install
yourself
called
a
″Customer
Replaceable
Unit
″
or
″CRU.″
If
so,
your
Service
Provider
will
ship
the
CRU
to
you
for
you
to
install.
If
your
problem
cannot
be
resolved
over
the
telephone
or
remotely,
through
your
application
of
software
updates
or
the
installation
of
a
CRU
by
you,
your
Service
Provider
will
arrange
for
service
under
the
type
of
warranty
service
designated
for
the
product
under
the
section
titled
″Warranty
Information
.
″
If
your
Service
Provider
determines
that
it
is
unable
to
repair
your
product,
your
Service
Provider
will
replace
it
with
one
that
is
at
least
functionally
equivalent.
If
your
Service
Provider
determines
that
it
is
unable
to
either
repair
or
replace
your
product,
your
sole
remedy
is
to
return
the
product
to
your
place
of
purchase
or
to
Lenovo
for
a
refund
of
your
purchase
price.
Replacement
of
a
Product
or
Part
When
the
warranty
service
involves
the
replacement
of
a
product
or
part,
the
replaced
product
or
part
becomes
Lenovo’s
property
and
the
replacement
product
or
part
becomes
your
property.
Only
unaltered
Lenovo
products
and
parts
are
eligible
for
replacement.
The
replacement
product
or
part
provided
by
Lenovo
may
not
be
new,
but
it
will
be
in
good
working
order
and
at
least
functionally
equivalent
to
the
original
product
or
part.
The
replacement
product
or
part
shall
be
warranted
for
the
balance
of
the
period
remaining
on
the
original
product.
Before
your
Service
Provider
replaces
a
product
or
part,
you
agree
to:
1.
remove
all
features,
parts,
options,
alterations,
and
attachments
not
under
warranty
service;
2.
ensure
that
the
product
or
part
is
free
of
any
legal
obligations
or
restrictions
that
prevent
its
replacement;
and
3.
obtain
authorization
from
the
owner
to
have
your
Service
Provider
service
a
product
or
part
if
you
do
not
own
it.
40
Safety
and
Warranty
Guide