Konica Minolta bizhub PRESS C7000P - Manual (Page 98)

IC-601 8-2
8.1 Cannot start Job Centro 8
8 Troubleshooting
8.1 Cannot start Job Centro
This section describes how to solve issues and problems that you may encounter.
If you cannot start Job Centro, check the following items in order from beginning to end.
When the above troubleshooting does not eliminate the problem, refer to the "User's Guide POD Administra-
tor's Reference" or "User's Guide Main Body".
Problem Possible Cause Remedy
Cannot start There is a possibility that the Mi-
crosoft .Net Framework 2.0 is
not installed. When the Microsoft .Net Frame-
work 2.0 is not installed, install it.
[Windows Security Alert] ap-
pears. Job Centro may be blocked by
the firewall. Allow the communication by Java
application on your network.
Cannot connect to the network. The network cable may be dis-
connected. Check that the cable is correctly
connected.
An error may have occurred on
this machine. Check the control panel of this
machine.
Cannot connect to the image
controller. IP address and the port number
may be wrong. Confirm the IP address and the
port number of the JSP settings
of the image controller.
An error may have occurred on
the image controller. Check the control panel of this
machine.
User Authentication failed. When the user authentication is
enabled, you may have entered
an unregistered user name or
password. Enter the correct user name or
password.
Cannot select [Public User] in
user authentication. Printing by public users may be
prohibited on the machine. Check with the administrator
whether printing by public users
is permitted.
Account track failed. When the account track is ena-
bled, you may have entered an
unregistered account track
code or password. Enter the correct account track
code and password.