Konica Minolta Magicolor 6100 Series - Manual (Page 37)

Grayed Out Printer Icon 35
Grayed Out Printer Icon
The Printer icon may be grayed out (unavailable) on printers which are connected to a port
(as a result of one of the following features being accessed or activated):
1
The first time the printer is used after installation of the Crown Print Monitor (for
instance, when a test page is printed).
2
Whenever any Crown Print Monitor dialog box (Addport, ConfigurePort) monitor is
on-screen and the printer is accessed, either through printing or through the Printers
folder.
Error Messages
One of the following error messages may be displayed on your PC monitor when the icon
is grayed out:
 Cannot connect to this network printer. Make sure your network is working properly
and the network share you are connected to exists.
 There was an error writing to portname for printer ( Printername ): The network
printer is no longer available. Contact your system administrator, or try using a differ-
ent printer. This printer will be set to work offline. To save your print job in the local
printer queue, click OK.
Solution
Microsoft is working to solve this problem. In the meantime, the problem can be solved by
doing the following:
1
From the Start menu choose Settings.
2
From the Settings menu choose Printers.
3
In the Printers dialog box select the printer icon.
4
From the File menu choose Properties.
5
On the Details tab, change the Print to the Following Port setting to FILE:.
6
Choose Apply button.
7
Change the Print to the Following Port setting back to the port.