6 troubleshooting, Troubleshooting, 6troubleshooting – Konica Minolta bizhub C451 User Manual

Page 40

Advertising
background image

Troubleshooting

6

AU-101

39

6

Troubleshooting

If a problem occurs while running the system, refer to the following.

Condition

Possible cause

Remedy

The USB cable is
connected between this
device and the
multifunctional product,
but the status indicator is
not lit in green.

The USB port of the
multifunctional product
may be malfunctioning.

Turn the multifunctional
product off with the main
power switch and
temporarily disconnect
the USB cable from this
device or the
multifunctional product
before connecting it again
and waiting 10 seconds
before turning on the
multifunctional product
with the main power
switch.

The USB cable is
connected between this
device and the computer,
but the status indicator is
not lit in green.

The USB port of the
computer may be
malfunctioning.

Restart the computer.

Is the driver for this device
correctly installed?

Refer to “Registering from
Data Administrator”, and
check if the driver is
correctly installed on the
computer. (p. 11)

A tone does not sound
from the multifunctional
product when scanning
begins and when
authentication is
completed.

Has the tone setting on
the multifunctional
product been set to
“OFF”?

Refer to “Registering
users”, and set the tone
setting to “ON”. (p. 8)

Advertising
This manual is related to the following products: