Konica Minolta bizhub C451 - Manual (Page 41)

Troubleshooting 6
AU-101 40
The message “Failed to
register.” appears on a
multifunctional product
where registration failed. With this device, the
scanning time is limited
for each scan. This
message appears if
scanning is not possible
within the limited period of
time.
For details on the
scanning time, consult
with the technical
representative. Refer to the Quick Guide
Authentication Unit
(Biometric Type AU-101)
and check how to position
the finger for
authentication and
scanning in order to
complete scanning within
the limited period of time.
Correctly position the
finger to be scanned on
the scanner, and do not
move the finger until the
scanning results are
received.
If the area of the finger to
be scanned is dirty or
chapped, a correct image
cannot be created and
scanning may not be
completed. Wash your
hands and try scanning
again, or try to correct
chapped fingers.
If the area of the finger to
be scanned is too wide or
too thin (outside of the
finger width range of 10
mm to 25 mm), a correct
image cannot be created
and scanning may not be
completed. Try widening
your finger or inserting it
deeper or less deep into
the scanner.
Logon failed.
The message “Failed to
Authenticate.” appears on
the multifunctional
product.
The message “Failed to
read data. Place your
finger once again and
click the [Start reading]
button.” appears on a
computer where
registration failed. With this device, the
scanning time is limited to
five seconds for each
scan. This message
appears if scanning is not
possible within the five-
second time period.
Condition Possible cause Remedy