Konica Minolta bizhub C451 - Manual (Page 42)

Troubleshooting 6
AU-101 41
Scanning does not begin. Is the finger correctly
positioned? Refer to the Quick Guide
Authentication Unit
(Biometric Type AU-101)
and check how to position
the finger for
authentication and
scanning.
Correctly position the
finger to be scanned on
the scanner, and do not
move the finger until the
scanning results are
received.
If the area of the finger to
be scanned is dirty or
chapped, a correct image
cannot be created and
scanning may not be
completed. Wash your
hands and try scanning
again, or try to correct
chapped fingers.
If the area of the finger to
be scanned is too wide or
too thin (outside of the
finger width range of 10
mm to 25 mm), a correct
image cannot be created
and scanning may not be
completed. Try widening
your finger or inserting it
deeper or less deep into
the scanner.
Was the multifunctional
product restarted after
this device was connected
to it? Turn the multifunctional
product off with the main
power switch and
temporarily disconnect
the USB cable from this
device or the
multifunctional product
before connecting it again
and waiting 10 seconds
before turning on the
multifunctional product
with the main power
switch.
Condition Possible cause Remedy