2 internet fax/ip address fax, Internet fax/ip address fax -5 – Konica Minolta bizhub 421 User Manual
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11-5
Fax/Scan function troubleshooting
11
11.2.2
Internet fax/IP address fax
Symptom
Checkpoint
Action
Cannot receive
data
Is paper supplied in
place?
When the paper supply icon is lit, it indicates that the paper tray is
empty and received documents are stored in the memory.
Replenish paper.
For details on the paper supply procedure, refer to the User’s Guide
[Copy Operations].
Is paper misfeed?
When paper misfeeding is occurring, received documents are stored
in the memory. Remove the paper that has been stuck.
For the action for removing stuck paper, refer to the User’s Guide
[Copy Operations].
Is toner used up?
If the toner has been used up, document reception is not possible.
Promptly replace the toner cartridge.
For the procedure for replacing the toner cartridge, refer to the User’s
Guide [Copy Operations].
Is the network cable
connected correctly?
Check the network cable connection, and reconnect if it is disconnect-
ed.
Is the available space in
the memory and on the
hard disk sufficient?
Check the remaining available space in the memory and on the hard
disk.
If it is running out, reception may fail. Or, if received, the massage may
not be printed.
Does not print
out received
data
Is the Memory RX func-
tion specified?
If the Memory RX function is specified, perform the following steps to
print out the received document:
1. Touch [User Box].
2. Touch [Use Document].
3. Touch [System User Box].
4. Touch [Memory RX User Box], and then press the [OK] button.
5. If a user box password has been specified, enter the password, and
then click [OK].
6. Select the document to be printed, and then touch [Print].
It is also possible to change the setting so that the Memory RX func-
tion is not used. For details, refer to