Konica Minolta PageScope Net Care Device Manager - Manual (Page 326)

Troubleshooting 9
Device Manager 9-2
9.2 Problems related to page display
Description of problem Action
All characters in the Login page
are not displayed correctly. Check that UTF-8 is set as the character encoding for the
Web browser. You may experience difficulties displaying
the page if any other character encoding is used.
Pages are not displayed correctly
when accessing the Enterprise
Suite installed in the Windows XP,
Windows Vista, Windows 7, or
Windows 8. If the number of simultaneous TCP-level connections is lim-
ited to the server where Enterprise Suite is running, multiple
users may not be able to log on. For example, with Win-
dows XP Professional, ten users can connect at the TCP
level at the same time.
A part of information or page lay-
out is not displayed correctly. Confirm the Web browser settings.
If "Image display" or style sheet is set to OFF in the Web
browser setting, you may experience difficulties using the
browser.
If data is exported in the Windows
Internet Explorer environment, the
yellow "Internet Explorer informa-
tion bar" appears on the top of the
page. Check the Internet Explorer security level.
There may be usage interference if "Medium" or higher is
selected as the Intranet security level. Check that the secu-
rity level is set to "Medium-low" or lower.
For the Internet Explorer security level, refer to the Internet
Explorer help.
When "File Download" is execut-
ed in the Windows Internet Ex-
plorer environment, login is
prompted again, resulting in a file
export failure. Check the Internet Explorer security level.
There may be usage interferences if "Medium" or higher is
selected as the Intranet security level. Check that the secu-
rity level is set to "Medium-low" or lower.
For the Internet Explorer security level, refer to the Internet
Explorer help.