Getting technical help – Brocade Communications Systems 53-1001778-01 User Manual
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Brocade SMI Agent User’s Guide
53-1001778-01
For information about the Fibre Channel industry, visit the Fibre Channel Industry Association Web
site:
Getting technical help
Contact your switch support supplier for hardware, firmware, and software support, including
product repairs and part ordering. To expedite your call, have the following information available:
1. General Information
•
Switch model
•
Switch operating system version
•
Software name and software version, if applicable
•
Error numbers and messages received
•
supportSave command output
•
Detailed description of the problem, including the switch or fabric behavior immediately
following the problem, and specific questions
•
Description of any troubleshooting steps already performed and the results
•
Serial console and Telnet session logs
•
syslog message logs
2. Switch Serial Number
The switch serial number and corresponding bar code are provided on the serial number label,
as illustrated below.:
The serial number label is located as follows:
•
Brocade 200E—On the nonport side of the chassis
•
Brocade 300, 4100, 4900, 5100, 5300, 7500, 7500E, 7800, 8000, VA-40FC, and
Brocade Encryption Switch—On the switch ID pull-out tab located inside the chassis on the
port side on the left
•
Brocade 3014—On the top of the chassis, under the insertion arm
•
Brocade 3016 and 4012—On the bottom of the switch module
•
Brocade 3250, 3850, and 7600—On the bottom of the chassis
•
Brocade 3900— Nonport side of the chassis
•
Brocade 4016—On the top of the switch module
•
Brocade 4018—On the top of the blade
•
Brocade 4020 and 4024—On the bottom of the switch module
•
Brocade 5000—On the switch ID pull-out tab located on the bottom of the port side of the
switch
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