Support information collection, Collect support information – Brocade Communications Systems 53-1001778-01 User Manual
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Brocade SMI Agent User’s Guide
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53-1001778-01
Support information collection
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FIGURE 26
Configure provider cache
Support information collection
This section explains how to collect support information in case of any product-related issues.
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Collect support information
Use this procedure to collect all support information in one file. The required information is
collected and zipped in a file named SMISupportFiles.zip. You can specify a location for this file, or
use the default location:
On Linux, Solaris, and AIX:<SMIAgent>/agent/SupportInfo
On Windows:
<SMIAgent>\agent\SupportInfo
where <SMIAgent> is the directory where the Brocade SMI Agent is installed.
The zip file contains the following files:
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provider.xml
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jserver.properties
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SMIAgentconfig.xml
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cimom.properties
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SystemInfo.txt
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CIMOM and provider log files, if any