Toshiba Tecra A2 - Manual (Page 142)

User’s Manual 9-8
Troubleshooting
Hard disk drive
DVD-ROM drive
For more information, refer to Chapter 4, Operating Basics
Problem Procedure
Computer does not
boot from hard disk
drive
Check if a floppy disk is in the floppy disk drive. If
a floppy disk is inserted, remove it and reboot.
There may be a problem with your operating
system files. Refer to your OS documentation.
Slow performance Your files may be fragmented. Run SCANDISK
and defragmenter to check the condition of your
files and disk. Refer to your OS documentation or
online HELP for information on running
SCANDISK and the defragmenter.
As a last resort, reformat the hard disk. Then,
reload the operating system and other files.
If problems persist, contact your dealer.
Problem Procedure
You cannot access a CD/
DVD in the drive
Make sure the drive’s drawer is securely
closed. Press gently until it clicks into place.
Open the drawer and make sure the CD/
DVD is properly seated. It should lie flat with
the label facing up.
A foreign object in the drawer could block
laser light from reading the CD/DVD. Make
sure there is no obstruction. Remove any
foreign object.
Check whether the CD/DVD is dirty. If it is,
wipe it with a clean cloth dipped in water or
a neutral cleaner. Refer to the Media care
section in Chapter 4 for details on cleaning.
Some CD/DVDs run
correctly, but others do not
The software or hardware configuration may
be causing a problem. Make sure the
hardware configuration matches your
software’s needs. Check the CD/DVD’s
documentation.