Toshiba support, Toshiba support -17, Before you call – Toshiba Portege R200 (PPR21) User Manual
Page 147: Where to write
User’s Manual
9-17
Troubleshooting
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If your hard disk or other storage media contains sensitive data, you
should be aware that standard deletion procedures do not remove data
from the media. These standard deletion procedures include:
■
Selecting Delete for a target file
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Putting files in the Recycle Bin and emptying the Recycle Bin
■
Reformatting the media
■
Reinstalling an operating system from the recovery CD-ROM.
The procedures above delete only the initial part of the data used for file
management. This makes the file invisible to the operating system, but
the data can still be read by specialized utilities. If you dispose of the
PC, please delete all the data on its HDD. Doing so prevents
unauthorized use of such data. To ensure your data is not used for
unauthorized purposes, you can:
■
Physically destroy the HDD
■
Use a proven specialized utility to overwrite all data
■
Take the HDD to a professional deletion service.
All data deletion costs will be borne by you.
TOSHIBA support
If you require any additional help using your computer or if you are having
problems operating the computer, you may need to contact TOSHIBA for
additional technical assistance.
Before you call
Some problems you experience may be related to software or the operating
system, it is important to investigate other sources of assistance first.
Before contacting TOSHIBA, try the following:
■
Review troubleshooting sections in the documentation for software and
peripheral devices.
■
If a problem occurs when you are running software applications, consult
the software documentation for troubleshooting suggestions. Call the
software company’s technical support for assistance.
■
Consult the dealer you purchased your computer and/or software from.
They are your best sources for current information and support.
Where to write
If you are still unable to solve the problem and suspect that it is hardware
related, write to TOSHIBA at the location listed in the accompanying
warranty booklet or visit
on the Internet.