Guarantee & service, Guarantee restrictions, Frequently asked questions – Philips Innergize Wellness-Solarium User Manual

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guarantee & service

If you need service or information or if you have a problem, please visit the Philips website at www.philips.com or contact the Philips Customer

Care Centre in your country (you find its phone number in the worldwide guarantee leaflet). If there is no Customer Care Centre in your

country, turn to your local Philips dealer or contact the Service Department of Philips Domestic Appliances and Personal Care BV.

guarantee restrictions

The terms of the international guarantee do not cover the tanning lamps and the infrared lamps.

Frequently asked questions

This chapter lists the questions most frequently asked about the appliance. If you cannot find the answer to your question, please contact the

Customer Care Centre in your country.

Question

Answer

Why doesn’t the appliance work?

The plug may not be properly inserted in the wall socket. Put the plug properly in the wall socket.
There may be a power failure. Test if the power supply works by connecting another appliance.
The tanning lamps may still be too hot to go on. Let them cool down for 3 minutes first.
The overheat protection may have switched off the appliance automatically because it overheated.

Remove the cause of overheating (e.g. a towel that blocks one or more vents). Let the appliance

cool down for a while and then switch the appliance back on.
Make sure the lamp unit is in the right position. See chapter ‘Preparing for use’.

Why does the top of the control panel

become hot during use?

The lamps heat up the top of the control panel. This is normal.

Why does the fuse of the circuit to

which the appliance is connected cut off

the power when I switch on or use the

appliance?

The fuse of the circuit to which the tanning appliance is connected must be a 16A standard fuse

or a slow-blow automatic fuse. You may also have connected too many appliances to the same

circuit.

Why are the tanning results not as good

as I expected?

Perhaps you use an extension cord that is too long and/or does not have the correct current

rating. Consult your dealer. Our general advice is not to use an extension cord.
You may have followed a tanning course that is not appropriate for your skin type. Check the

table in section ‘Tanning sessions: how often and how long?’
The distance between the lamps and the surface you lie on may be larger than prescribed. See

chapter ‘Preparing for use’.
When the lamps have been used for a long time, the tanning capacity decreases. This effect only

becomes noticeable after several years. To solve this problem, select a slightly longer tanning time

or have the lamps replaced. HB947/HB945 only: after 750 operating hours, an L appears on the

display which tells you that it is advisable to have the lamps replaced.
The tanning result depends on your skin type and the tanning course you are taking. The first

effect only becomes visible after a few sessions.

Why doesn’t the appliance produce

enough fragrance?

Read the last part of section ‘Natural fragrances’ in chapter ‘Using the appliance’.

What should I do when the display

shows ‘Err’ (HB947/HB945 only) and/or

the appliance beeps?

Stop using the appliance and unplug it. Wait two seconds and put the plug back into the wall

socket. Contact your dealer or a Philips service centre if the problem reoccurs.

englIsH

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