Supporting users, Providing help desk support – Apple Remote Desktop 3.1 User Manual
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Chapter 1
Using Apple Remote Desktop
23
Supporting Users
Apple Remote Desktop lets you interact with users from your administrator computer
in these ways:
 Provide help: respond to users who need help by using Apple Remote Desktop to
receive user requests and to remotely diagnose and fix problems.
 Interact: conduct instructional interactions with students in a school or corporate
training environment—from controlling or observing student screens to sharing your
screen with all your students in order to perform a demonstration.
Providing Help Desk Support
When a user is having trouble, Apple Remote Desktop provides several ways to interact
with the user and his or her computer to diagnose and fix the problem.
Marketing department
Engineering department
Administrator
computer
Use
text chat
Control, observe, and
share screens
Copy
items