Apple Remote Desktop 3.1 User Manual

Page 6

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6

Contents

94

Sharing Screens

94

Sharing a Screen with Client Computers

95

Monitoring a Screen Sharing Tasks

95

Interacting with Your Apple Remote Desktop Administrator

95

Requesting Administrator Attention

96

Canceling an Attention Request

96

Changing Your Observed Client Icon

Chapter 8

97

Administering Client Computers

97

Keeping Track of Task Progress and History

98

Enabling a Task Notification Script

99

Getting Active Task Status

99

Using the Task Feedback Display

99

Stopping a Currently Running Task

100

Getting Completed Task History

100

Saving a Task for Later Use

101

Creating and Using Task Templates

102

Editing a Saved Task

102

Installing Software Using Apple Remote Desktop

102

Installing by Package and Metapackage

104

Installing Software on Offline Computers

105

Installing by Using the Copy Items Command

106

Using Installers from Other Companies

106

Upgrading Software

108

Copying Files

108

Copy Options

110

Copying from Administrator to Clients

110

Copying Using Drag and Drop

111

Restoring Items from a Master Copy

113

Creating Reports

113

Collecting Report Data

114

Using a Task Server for Report Data Collection

115

Report Database Recommendations and Bandwidth Usage

116

Auditing Client Usage Information

118

Finding Files, Folders, and Applications

120

Comparing Software

121

Auditing Hardware

126

Testing Network Responsiveness

127

Exporting Report Information

128

Using Report Windows to Work with Computers

129

Maintaining Systems

129

Deleting Items

130

Emptying the Trash

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