AirLive CW-720 - Manual (Page 78)

5. Troubleshooting & FAQ
73 AirLive CW-720 User’s Manual
than the setting. the frame rate. The network congestion causes frame rate
slower than the setting.
• Check the bandwidth of Internet connection. If the Internet
bandwidth is lower than target bit rate, the video streaming will
not work correctly.
• Ethernet switching hub can smooth the frame rate.
Blank screen or very
slow video when audio
is enabled.
• Your connection to the device does not have enough
bandwidth to support a higher frame rate for the streamed image
size. Try reducing the video streaming size to 160x120 or
320x240 and/or disabling audio.
• Audio will consume 32 kbps. Disable audio to improve
video. Your Internet connection may not have enough bandwidth
to support streaming audio from the device.
Image Transfer on
e-mail or FTP does not
work.
• Default Gateway and DNS server address should be set up
correctly.
• If FTP does not work properly, ask your ISP or network
administrator about the transferring mode of FTP server.
Pan/Tilt does not work.
(including Click to
Center and Preset
Positioning)
• Click [Refresh] on the Internet Explorer when the
communication stops with the device. The image will refresh.
• Other clients may be operating Pan/Tilt.
• Pan/Tilt operation has reached the end of corner.
Pan/Tilt does not work
smoothly.
There may be a slight delay when you are using the Pan/Tilt
feature in conjunction with streaming audio and video. If you find
that there is a significant delay while panning or tilting the
camera, try disabling the audio streaming and/or reducing the
video streaming size.
Video quality of the device
The focus on the
Camera is bad.
• The lens is dirty or dust is attached. Fingerprints, dust,
stain, etc. on the lens can degrade the image quality.
The color of the image
is poor or strange.
• Adjust White Balance.
• To insure the images you are viewing are the best they can
be, set the Display property setting (color quality) to 16bit at least
and 24 bit or higher if possible within your computer.
•The configuration on the device image display is incorrect.
You need to adjust the image related parameters such as
brightness, contrast, hue and sharpness properly.
Image flickers. • Wrong power line frequency makes images flicker. Make
sure the 50 or 60Hz format of your device.
• If the object is dark, the image will flicker. Make the