CounterPath Bria 3.5.2 for Windows User Guide - Retail Deployments - Manual (Page 29)

Bria 3 for Windows User Guide – Retail Deployments
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3.11 Viewing Your Workgroup
The workgroup gives you a detailed view of phone-related activity for a team.
The workgroup feature must be set up before it can be used; see “SIP Account Properties – Presence” on
page 59. Once this is done, choose View > Workgroup to view your workgroup.
The Workgroup window supports many of the same features as the contact list.
Monitor, Pick up and Join
Click to pick up this call. A call panel will open on your Bria and
you will immediately be connected to the caller.
A member is receiving an incoming call
Incoming Call
A member is making an outgoing call. You cannot
join this call until it is established
Outgoing Call