Problems and solutions, Password, Connections – Western Digital My Passport Wireless User Manual User Manual
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PROBLEMS AND SOLUTIONS
56
MY PASSPORT WIRELESS
USER MANUAL
Problems and Solutions
Password
I forgot the Wi-Fi password of my drive.
Reset the drive to its default settings by powering on the drive, pressing the Power and
WPS buttons at the same time for around 10 seconds until the Power LED blinks white.
Once the drive has powered up completely and the Wi-Fi LED turns blue, you can connect
to the drive's default wireless name of MyPassport and set up the Wi-Fi password.
Connections
I disconnected the drive from WD My Cloud Mobile app. Do I have to set up
the connection to the mobile app next time?
No, as long as you set up the connection previously, and your mobile device is wirelessly
connected to the drive.
I took my drive out of range and the connection was lost.
If the drive is configured for home or hotspot mode, when you bring the drive back into
range, it will automatically reconnect to the same wireless network. If the drive was
configured in direct connection mode, make sure the Wi-Fi LED is blue and your device can
reconnect to it.
I want to share content on my drive to other wireless devices in my house.
Connect the drive in home network mode to your home Wi-Fi network. Devices already
connected to the drive may automatically connect to your home network (if previously
connected to it), or you can manually connect them. Once all the devices are connected to
the Wi-Fi network, the drive acts as a wireless NAS device.
When I connect the drive to my computer via USB, the drive won’t connect
wirelessly to other devices.
When the drive is connected to a computer with a USB connection, wireless capability is
turned off.
The wireless speed is slower than normal.
There may be interference in your environment that is conflicting with the drive's Wi-Fi
channel or Wi-Fi bandwidth as the drive supports 2.4Ghz band. Interference may come from
Wi-Fi devices, microwaves, or other wireless appliances. Advanced users may want to set a
different channel on the Settings screen.
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