Battery and performance, I am experiencing the following symptoms, My drive is not charging – Western Digital My Passport Wireless User Manual User Manual
Page 62: I want to extend the battery’s life, My drive keeps turning off its wireless network
PROBLEMS AND SOLUTIONS
57
MY PASSPORT WIRELESS
USER MANUAL
I am experiencing the following symptoms:
The dashboard’s capacity panel is not showing a value even after long time.
When I connect the drive to my computer’s USB port, Windows tells me to
run scandisk.
My drive does not show any media on my media player.
The Public share is not accessible from a client computer.
This is most likely because the My Passport Wireless drive was disconnected from the USB
port without safe removal. To solve this problem, you can run scandisk from a Windows
computer. See Knowledge Base Answer 11742 for more information.
Battery and Performance
My drive is not charging.
If the drive is connected to your computer with a USB connection, the USB port
doesn’t provide enough power to charge the battery. Plug the drive into an outlet
through the USB power adapter to recharge it.
If the temperature is too high or too low, the battery will not charge. Allow the unit to
cool or warm as necessary.
If the drive is in use, the battery will not charge.
I want to extend the battery’s life.
Switch to Battery Life mode on the Hardware page to extend the battery life of your drive if
you do not need the maximum performance. Then reboot the drive for the change to take
effect.
My drive keeps turning off its wireless network.
To help save battery life, after a minute of inactivity, the drive automatically turns off the
wireless connection and changes into standby mode. Press the Power button to re-enable
the wireless connection.When the Wi-Fi LED turns blue, the drive is ready for a connection.
I want to get the maximum streaming performance from my drive?
Set up the drive in Performance mode on the Hardware page to give priority to the
streaming performance.
Connect the drive to a power source to make sure it has enough battery power for
streaming.
Since the drive has Wireless-N with MIMO (2x2) built-in, make sure the wireless
network or device you are connecting to supports MIMO.
Connect directly to the wireless drive in Direct connection mode to avoid any
unknown network traffic or interference.