Wintec FileMate Identity Tablet - Manual (Page 93)

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Index
Warranty Statement and After-Sales Service
A. EXTENT OF LIMITED WARRANTY
1. Enspert warrants hardware products against defects in materials and workmanship
for a period of one year from date of purchase ("Warranty Period"). The customer is
responsible for keeping all original proof of purchase documents during this time.
Enspert will only accept purchase receipts from authorized resellers as proof of
purchase. Receipts coming from credit card processing companies, including but not
limited to PayPal, Authorizenet.com, Visa, Mastercard, Amex and Discovery, will not be
accepted as proof of purchase.
2. Concerning software products, Enspert Limited Warranty applies only to a failure to
execute programming instructions. Enspert does not guarantee the operation of any
product will be uninterrupted or error free.
3. Enspert Limited Warranty covers only those defects which arise as a result of normal
use of the product, and does not apply to:
• Improper or inadequate maintenance or modification;
• Software, interfacing, media, parts and supplies not provided or supported by
Enspert; or
• Operation outside the product's specifications.
4. If Enspert receives, during the applicable Warranty Period, notice of a defect in any
hardware product, which is covered by Enspert's warranty, Enspert will either repair
the product using new or refurbished replacement parts or replace the defective
product with new or like-new product of the same model with the same functionality
as the original unit. If Enspert is unable to repair or replace the defective product,
the customer will either be offered a comparable model* (if available) or will be
refunded the purchase price of the defective product. When a product is exchanged,
any replacement item becomes the property of the customer and the replaced item
becomes Enspert's property. (* whose functionality is at least equal to that of the
product being replaced.)
5. Enspert shall have no obligation to replace or refund a defective product until the
customer returns the defective product to Enspert.
6. Enspert is not responsible (i) for any data stored on returned products. Customers
should backup his/her data prior to shipping the unit back to Enspert. Hard drives and
devices which include a hard disk or other memory storage system will be reformatted
during the repair process (even if the repair is not related to the hard drive itself)
and will not include the customer's data when it is returned. (ii) for protecting the
confidentiality of any data on a product sent in for repair.
7. Enspert ' limited warranty is only valid in the country of purchase.
8. The Enspert limited warranty is non-transferable. Enspert will not validate purchases
made via trade, barter or auctions. This pertains to trade, barter or auction between
individuals or between resellers and individuals on sites including but not limited to
E-Bay and Ubid where trade, barter or auction transactions are facilitated.
9. Enspert does not warrant against damages incurred to the LCD screen. Devices