Rockwell Automation Arena Users Guide - Manual (Page 11)

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Access the Arena Symbol Factory
Arena animations can be enhanced using Arena Symbol Factory’s extensive library of
symbols. These symbols can be used for entity, resource, transporter or global pictures; or
as graphic symbols within a model window. You can copy these symbols directly to the
Arena model window, add them to your own libraries (.plb files), or add them to any of
the Arena picture library files.
Get phone support
Rockwell Automation provides full support for the entire Arena family of products. Ques-
tions concerning installation, how modules work, the use of the model editor, and the use
of the software are handled by technical support.
A RENA TECHNICAL SUPPORT INCLUDES :
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(for users on active maintenance) a technical support hotline and e-mail address
staffed by full-time, experienced professionals
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help with installation problems or questions related to the software’s requirements
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troubleshooting
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limited support regarding the interaction of Arena with other programs
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support of the Arena Object Model, which is used in Microsoft Visual Basic for
Applications
If you call the support line (1.440.646.3434 for calls originating in the U.S/Canada), you
should be at your computer and be prepared to give the following information:
„
the product serial number
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the product version number
„
the operating system you are using
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the exact wording of any messages that appeared on your screen
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a description of what happened and what you were doing when the problem occurred
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a description of how you tried to solve the problem
Get Web support
In addition to phone support, the Rockwell Automation Customer Support Center offers
extensive online knowledgebases of tech notes and frequently asked questions for support
of non-urgent issues. These databases are updated daily by our support specialists.
To receive regular e-mail messages with links to the latest tech notes, software updates,
and firmware updates for the products that are of interest to you or to submit an online
support request, go to support.rockwellautomation.com and select the Online link.
And be sure to check the Arena User Zone section of our Web site at www.ArenaSimula-
tion.com. The User Zone links to a peer-to-peer forum on Arena topics and has a link to a