Rockwell Automation FactoryTalk View Machine Edition Installation Guide - Manual (Page 10)

F ACTORY T ALK V IEW S ITE E DITION I NSTALLATION G UIDE
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Support staff are available Monday to Friday from 8:00 a.m. through 5:00 p.m. local time
(North America only), except on statutory holidays.
When you call Rockwell Automation Technical Support
When you call, it is recommended that you be at your computer and ready to provide the
following information:
 The product’s serial number and product key, which are printed on the Activation
Certificate enclosed with the product software DVD
 The FactoryTalk View product version number
 FactoryTalk Services Platform version number
 The connectivity product(s) (RSLinx Enterprise or RSLinx Classic) version
number(s)
 The type of hardware you are using
 The names of other Rockwell Automation products installed on the computer
 The exact wording of any messages shown on the computer
 A description of what happened and what you were doing when the problem occurred
 A description of how you tried to solve the problem