Rockwell Automation Emonitor with a Gupta Multi-User Database - Manual (Page 45)

6 • T ROUBLESHOOTING
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Troubleshooting during the installation
Client-server applications like Emonitor can be complicated. This section is provided to
give you a guide if things don't go quite right the first time.
Do I have to install certain online components to certain
computers?
No. The current Emonitor installation program installs all Emonitor components to each
computer if you are using a multi-user version of Emonitor. The single-user version of
Emonitor with SQLBase has all components on the same computer.
Why can’t I run the Emonitor installation program on Windows
2000 or XP?
The current version of Emonitor cannot be installed or run on any version of Windows
2000 or Windows XP Home.
In order to install the program on a computer running Windows XP Professional (Service
Pack 3 or later), you have to have Administrator rights. You might have to ask your
computer staff to give you administrator rights in order to install Emonitor.
What happens if the computer gets turned off in the middle of
an installation?
If your computer crashes or gets turned off in the middle of the installation, the uninstall
procedure will not work. Use these steps to complete the installation.
1. Remove the Emonitor DVD and reboot your computer.
2. After the computer reboots, insert the Emonitor DVD back in the DVD drive.
3. Begin the installation process again. When you see a dialog similar to the following,
select Add or reinstall components.