Statement of technical support, Phone support programs – Rockwell Automation Emonitor with a Gupta Multi-User Database User Manual
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NSTALLING
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MONITOR
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UPTA
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To get started quickly, read the Emonitor Getting Results Guide. The Emonitor Getting
Results Guide introduces you to the software, and shows you how to use the online help
included with the software. This Guide is also located on the Emonitor Install DVD.
Refer to the online help for detailed instructions on using all the functions of the software.
The online help system also includes explanations for all the commands and controls. Just
press F1 to access the online help at any time in Emonitor.
If you are using data collectors with a walk-around system, you may receive an additional
Data Collector User’s Guide for each of those interfaces. If you are using an online
system, read the Emonitor Online Getting Results Guide (on the Emonitor Install DVD).
You may receive additional manuals for the hardware you use for data collection. These
manuals are delivered as PDF files on the CD that comes with the data collector or other
hardware. You can also reference the data collector online help files installed with
Emonitor from the Help menu in Emonitor.
Statement of Technical Support
Phone Support Programs
C
ONTACTING
R
OCKWELL
A
UTOMATION
T
ECHNICAL
S
UPPORT
If you cannot find the answer to your question using any of the resources suggested above,
contact Rockwell Automation Technical Support by one of the following methods:
T
ELEPHONE
S
UPPORT
1-440-646-3434
Support staff are available Monday through Friday from 8 AM to 7 PM Eastern Standard
Time (North America only), except during holidays.
W
HEN
YOU
CALL
When you call, please be at your computer and be prepared to give the following
information:
The product serial number - you can find this number in the Help About dialog box.
The product version number
The type of hardware you are using
The exact wording of any messages that appeared on your screen
A description of what happened, and what you were doing when the problem occurred
A description of how you tried to solve the problem