Dako Autostainer - Manual (Page 48)

Problem Possible Cause Course of Action
Slide number is
not listed on
label. Label is not
centered correctly
on label. Reprint label if necessary and place the label 1/2 cm
from the top and 1/8 cm from the side of the slide.
Computer
functions lock up
during a run, but
the Autostainer is
still performing
the run. Windows error. Allow the Autostainer to finish the run. Reboot system
before the next run.
User is unable to
access many of
the functions in
the Initialize
section of the
program. User has been set
up as a “Non-
Authorized” user. Contact a Dako representative.
Illegal or fatal
exception errors. Windows error. Shut down the system and turn the power off at the
surge protector. Wait 30 seconds and then power up
the system. If this problem persists, contact a Dako
representative.
EWP/DWP
messages on
Run Log. Enable waste
pump/disable
waste pump. Waste is not being pumped out of the system within
the expected time frame. If waste is still separating,
contact a Dako Technical support for additional
cleaning instructions. If waste is no longer separating,
contact Dako for service.
EWL/PFR
messages on
Run Log. Faulty waste
removal/probe
failed to retract. Contact a Dako representative.
The computer
turns on but
“Safe Mode” is
displayed on all
four corners of
the screen. The computer has
been improperly
shut down. Shut down the computer by using the Windows Start
button located at the bottom left corner of the screen
and selecting Shut Down. This button may be hidden
requiring you to drag the mouse pointer off the bottom
of the screen for it to appear. Always shut down the
computer using this method. Perform Scan Disk
through Windows Explorer/Accessories/System
Tools/Scan Disk. For assistance, contact a Dako
representative.
Monitor screen
went blank
(power LED is
green). Screen saver utility
installed. Move the mouse. Current screen will reappear.
Remove screen saver as this may interfere with the
Autostainer operation.
Monitor screen
went blank
(power LED is
orange).
The cable between
the monitor and the
computer is not
connected
properly. Disconnect and reconnect the cable between the
monitor and the computer.
40 Autostainer Handbook