Dell Toner Monitoring Services - Manual (Page 29)

Configuration
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 Modify other settings in this dialog box, or click OK to return to the Search Settings
window.
Retrieve Advanced Printer Information:
 Select the check box to retrieve advanced printer information such as tray levels, bin
levels, and supply information when the printer is initially discovered.
 Click OK to return to the Search Settings window.
12. Click Next to continue to the Search for Printers section of the Configuration Wizard.
Search for Printers
After you have completed registration successfully, the first screen of the Search for Printers
section opens, indicating the progress of your printer search.
Note: The Printer Search may take several minutes, depending on the search type, configuration,
and number of potential networked devices.
As the application attempts to complete the printer search, you will see one of two statuses in the
Search for Printers section of the screen: failed or successful.
Failed Printer Search: If the printer search fails to find any printers, the second screen of the
Search for Printers section will display a warning icon and message.
a. Use one or more of the following methods to investigate the failed printer search:
 Verify that all your printers are online, and click Search Again.
 Verify that SNMP is enabled on the printers.
 Verify that SNMP community names configured on the application match those on the printers.
 Verify that SNMP traffic is not being blocked on your network.
 Skip the printer search at this point, and from the Actions menu, click the Add Printer Wizard to
do a one-off printer search. See the Printers area for more information.