Dell Vostro 1200 (Early 2009) - Manual (Page 86)

86 Troubleshooting
C H E C K T H E M I CR O S O F T O U T L O O K® E X PR E SS S E CU RI T Y S E T T I N G S — If you cannot
open your e-mail attachments:
1 In Outlook Express, click Tools→ Options→ Security.
2 Click Do not allow attachments to remove the checkmark, as needed.
C H E C K T H E T E L E PH O N E L I N E C O N N E C T I O N
C H E C K T H E T E L E PH O N E J A C K
C O N N E CT TH E M O D E M D I R E C T L Y T O T H E TE L EP H O NE WAL L J A C K
U S E A D I F F E R E N T T E L E PH O N E L I N E
• Verify that the telephone line is connected to the jack on the modem (the
jack has either a green label or a connector-shaped icon next to it).
• Ensure that you hear a click when you insert the telephone line connector
into the modem.
• Disconnect the telephone line from the modem and connect it to a
telephone, then listen for a dial tone.
• If you have other telephone devices sharing the line, such as an answering
machine, fax machine, surge protector, or line splitter, bypass them and
use the telephone to connect the modem directly to the telephone wall
jack. If you are using a line that is 3 meters (10 feet) or more in length, try
a shorter one.
R U N T H E M O D E M D I A G N O S T I C T O O L
Windows XP:
1 Click Start→ All Programs→ Modem Helper.
2 Follow the instructions on the screen to identify and resolve modem
problems. Modem Helper is not available on certain computers.
Windows Vista:
1 Click Start → All Programs→ Modem Diagnostic Tool.
2 Follow the instructions on the screen to identify and resolve modem
problems. Modem diagnostics are not available on all computers.
V E R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G WI T H W I N DOWS
Windows XP:
1 Click Start→ Control Panel→ Printers and Other Hardware→ Phone and
Modem Options→ Modems.
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