Dell LATITUDE D400 User Manual

Getting help, Technical assistance, Online services

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Getting Help

Technical Assistance

Problems With Your Order

Product Information

Returning Items for Warranty Repair or Credit

Before You Call

Contacting Dell

Technical Assistance

If you need help with a technical problem, Dell is ready to assist you.


If you need to remove the computer covers, first disconnect the computer power and modem

cables from all electrical outlets.

1. Complete the procedures in "

Solving Problems


2. Run the

Dell Diagnostics


3. Make a copy of the

Diagnostics Checklist

and fill it out.

4. Use Dell's extensive suite of online services available at Dell Support ( for help with installation and

troubleshooting procedures.

5. If the preceding steps have not resolved the problem, contact Dell.


Call technical support from a telephone near or at the computer so that technical support can assist you with any

necessary procedures.


Dell's Express Service Code system may not be available in all countries.

When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the

proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click

the Express Service Code icon, and follow the directions.

For instructions on using the technical support service, see "

Technical Support Service



Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell

representative for information on availability.

Online Services

You can access Dell Support at Select your region on the WELCOME TO DELL SUPPORT page, and fill in

the requested details to access help tools and information.

You can contact Dell electronically using the following addresses:

World Wide Web (Asian/Pacific countries only) (Europe only)