Problems with your order, Product information, Returning items for warranty repair or credit – Dell LATITUDE D400 User Manual
Page 3: Before you call
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer
assistance. Have your invoice or packing slip handy when you call. For the telephone number to call, see the
for your region.
Product Information
If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell
website at www.dell.com. For the telephone number to call to speak to a sales specialist, see the
region.
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1. Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the
box.
For the telephone number to call, see the
2. Include a copy of the invoice and a letter describing the reason for the return.
3. Include a copy of the
indicating the tests you have run and any error messages reported by the
Dell Diagnostics.
4. Include any accessories that belong with the item(s) being returned (power cables, software floppy disks, guides, and
so on) if the return is for credit.
5. Pack the equipment to be returned in the original (or equivalent) packing materials.
You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you
assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at Dell's receiving dock and returned to you.
Before You Call
NOTE:
Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system
direct your call more efficiently.
Remember to fill out the
. If possible, turn on your computer before you call Dell for technical assistance
and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay
detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the
computer documentation is available.
CAUTION:
Before working inside your computer, read the safety instructions in your System Information
Guide.
Diagnostics Checklist
Name: