Dell Dimension 8300 - Manual (Page 39)

S o l v i n g Pr o b l e m s 39
A program crashes repeatedly
NOTE: Software usually includes installation instructions in its documentation or on a floppy
disk or CD.
A program is designed for an earlier Microsoft
®
Windows
®
operating system
A solid blue screen appears
Other software problems
C HECK THE SOFTWARE DOCUMENTATION — Many software manufacturers maintain
websites with information that may help you solve the problem. Ensure that you properly installed
and configured the program. If necessary, uninstall and then reinstall the program.
R UN THE P ROGRAM C OMPATIBILITY W IZARD —
Windows XP provides a Program Compatibility Wizard that configures a program so it runs in an
environment similar to non-Windows XP operating system environments.
1 Click the Start button, point to All Programs → Accessories, and then click Program
Compatibility Wizard.
2 In the welcome screen, click Next.
3 Follow the instructions on the screen.
T URN THE COMPUTER OFF — If the computer does not respond to a keystroke or a proper
shutdown, press the power button for at least 8 to 10 seconds until the computer turns off.
Press the power button again to restart the computer. The chkdsk program automatically runs
during the start-up process. Follow the instructions on the screen.
C HECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE
MANUFACTURER FOR TROUBLESHOOTING INFORMATION
B ACK UP YOUR FILES IMMEDIATELY — If your computer has a CD-RW drive or a zip drive
installed, see the drive’s documentation for instructions.
E NSURE THAT YOU HAVE NOT MADE AN ERROR WHILE ENTERING DATA — See the
program documentation to ensure that the values or characters you are entering are valid.