Other technical problems, General hardware problems, Other technical problems general hardware problems – Dell Dimension 8300 User Manual
Page 40
40
S o l v i n g Pr o b l e m s
www
.dell.com | support.dell.com
Other technical problems
General hardware problems
If your computer exhibits one or more of the following symptoms, a device conflict
may exist:
•
Your computer locks up, particularly while using a specific device.
•
A recently added device does not work.
•
A sound card emits noise or demonstrates other problems.
C
HECK
FOR
VIRUSES
— Use a virus-scanning program to check the hard drive, floppy disks,
or CDs.
R
ESTART
THE
COMPUTER
— Save and close any open files, exit any open programs, and then
shut down your computer through the Start menu instead of by pressing the power button.
Otherwise, you may lose data.
C
HECK
FOR
COMPATIBILITY
—
• Ensure that the program is compatible with the operating system installed on your computer
and that your computer meets the minimum hardware requirements needed to run the software.
See the software documentation for information.
• If necessary, uninstall and then reinstall the program.
E
NSURE
THAT
YOU
PROPERLY
INSTALLED
AND
CONFIGURED
THE
PROGRAM
— See the
software documentation for information. If necessary, uninstall and then reinstall the program.
G
O
TO
THE
D
ELL
S
UPPORT
WEBSITE
— Go to support.dell.com for help with general usage,
installation, and troubleshooting questions.The support website offers several different tools to
help you, such as Dell Forum—a chat room where you can communicate with other Dell customers
about their computers and gain access to technical support through e-mail. See "Dell Support
Website" on page 14 for more information about the website. See "Dell Technical Support Policy
(U.S. Only)" on page 112 for a description of the hardware and software support provided by Dell.
C
ALL
D
ELL
— If you cannot solve your problem using the Dell Support website or e-mail
service, call Dell for technical assistance (see page 112). See "Dell Technical Support Policy
(U.S. Only)" on page 112 for a description of the hardware and software support provided by Dell.