Dell 2300 Wireless Broadband Router - Manual (Page 116)

I cannot access the Internet through the Dell TrueMobile 2300 Wireless Broadband Router. What
should I do?
Use the Control Utility to first determine where the connectivity is broken. This can be verified by the presence of the arrow on
its connection status window. You may also ignore this step and check for the following scenarios.
If there is a connection failure between your computer and the router, make sure the computer is successfully connected to
the network.
To review the connection status for the wireless network, start the web-based configuration tool and click the Device
Status tab.
Make sure the network adapter is successfully installed. For assistance, refer to the documentation that was shipped
with the adapter.
Make sure the TCP/IP stack is successfully installed.
Check the physical network cable connections for the computer.
Make sure the computer's IP settings are correct: Open a DOS command prompt window, type ipconfig, and press
<Enter>.
The computer's IP address must use the same network extension as the access point. For example, for the
access point's default IP address, the computer's IP address would have to be in the range of 192.168.2.2 to
192.168.2.254. To view the Dell TrueMobile 2300 Wireless Broadband Router IP settings, start the web-based
configuration tool. Click the Device Status tab.
The computer's subnet mask should be the same as the access point's subnet mask.
The computer's gateway IP address should match with the IP Address for the access point.
Check that the IP address assigned by your Internet service provider matches with the DNS IP address for your
computer.
If there is a connection failure between the Wireless Broadband Router and Internet,
Make sure the cable or DSL modem is properly plugged in and has power.
Verify that the cable or DSL modem has a good physical cable or telephone connection. If you are not sure, review the
documentation that was shipped with your modem.
Make sure the cable or DSL modem is properly connected to the Internet port of the TrueMobile 2300 Wireless
Broadband Router.
Try to view a valid Internet site. If you go to a known Internet site and are able to view the page, then you should be able to
access the Internet through the Wireless Broadband Router.
My computer is not connected to the Dell TrueMobile 2300 Wireless Broadband Router, what
should I do?
1. Check the LAN (Ethernet) cable and make sure you have inserted it correctly in the router. Please refer to the Quick
Start Guide that came with the router for reference.
2. Make sure your web browser is not configured to access the Internet via a proxy server. To do this in Internet
Explorer, click Tools > Internet Options > Connection Tab > LAN Settings button. Make sure all boxes are
unchecked.
3. Unplug the power cable from the rear of the router. Wait 5 seconds. Plug the power cable back in.
4. If you are connected by a wireless network, then make sure that you have the same SSID (network name) on your
computer and the Dell TrueMobile 2300 Wireless Broadband Router. The default SSID (network name) is "wireless"
(the name is case-sensitive).