Dell Precision 650 - Manual (Page 137)

Dropped or Damaged Computer
E-Mail, Modem, and Internet Problems
4. Under Error-checking, click Check Now.
5. Click Start.
For Windows 2000
1. Right-click My Computer on your desktop and click Manage.
2. Click Storage and click Disk Management.
3. Right-click the drive that you want to scan for errors and click Properties.
4. Select the Tools tabs and click Check Now.
If the Tools tab isn't available or to further troubleshoot the drive, select the Hardware tab, click the drive you want to troubleshoot,
and then click Troubleshoot.
Run the Dell Diagnostics — If the tests indicate a faulty drive or drive controller, contact Dell .
Check the cable connections —
1. Ensure that the DC power cables from the power supply are firmly connected to the connectors on each drive.
2. Verify that the interface cable for each drive is firmly connected to the drive and to the system board.
3. Ensure that the control panel cable is firmly connected to the system board.
If the hard drive activity light does not blink during the boot routine, contact Dell .
If a drive error message displays, see " Error Messages " for an explanation.
If the primary hard drive that contains the operating system does not boot, files in the operating system might be corrupt. For more
information, see your operating system documentation.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the System Information Guide..
Check the card and cable connections —
1. Turn off the computer and devices, disconnect them from electrical outlets, wait 10 to 20 seconds, and then open the computer cover .
2. Check all card connections in the computer, and reseat any loose cards.
3. Ensure that all cables are properly connected and that all components are properly seated in their connectors and sockets.
4. Close the computer cover , reconnect the computer and devices to electrical outlets, and turn them on.
5. Run the Dell Diagnostics .
If any of the diagnostics tests fail, contact Dell .
Check the telephone line connection — Verify that the telephone line is connected to the jack on the modem. (The jack has either a green
label or a connector-shaped icon next to it.) Ensure that you hear a click when you insert the telephone line connector into the modem.
Check the telephone jack — Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.
Connect the modem directly to the telephone wall jack — If you have other telephone devices sharing the line, such as an answering
machine, fax machine, surge protector, or line splitter, then bypass them and use the telephone to connect the modem directly to the
telephone wall jack.
Use a different telephone line — If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.
Run the Modem Helper diagnostics — Click the Start button, point to All Programs, and then click Modem Helper. Follow the instructions on
the screen to identify and resolve modem problems. (Modem Helper is not available on all computers.)
Verify that the modem is communicating with Windows® —
1. Click the Start button, and then click Control Panel.
2. Click Printers and Other Hardware.
3. Click Phone and Modem Options.
4. Click the Modems tab.
5. Click the COM port for your modem.
6. Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
Turn off call waiting (catch-phone) — See your telephone directory for instructions on deactivating this feature. Then adjust the dial-up
networking connection properties.
1. Click the Start button, and then click Control Panel.
2. Click Printers and Other Hardware, and then click Phone and Modem Options.
3. Click your connection type to highlight it.
4. Click the Dialing Rules tab, and then click Edit.
5. Click the To Disable Call Waiting box to place a checkmark in it.
6. Select the disable code from the drop-down menu (for example, *70).
7. Click Apply, and then click OK.
Ensure that you are connected to the Internet — With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark