Dell Inspiron 4100 - Manual (Page 46)

46 So l v i n g P r o bl e m s
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Scanner Problems
V E RI FY TH AT TH E MO D EM IS C O MM UNI C AT IN G W I TH W IN DO W S
Windows XP
1 Click the Start button.
2 Click Control Panel.
3 Click Network and Internet Connections.
4 Click Internet Options.
5 Click Network Diagnostics and perform the connectivity test.
Windows Me
1 Click the Start button, point to Settings, and then click Control Panel.
2 In the Control Panel window, double-click Modems.
If multiple entries appear for the same modem, or if modems are listed that
are not installed, delete the entries and restart the computer.
3 Click the Diagnostics tab.
4 Click the COM port for your modem.
5 Click More Info to verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
Windows 2000
1 Click the Start button, point to Settings, and then click Control Panel.
2 Double-click Phone and Modems.
If multiple entries for the same modem or modems are listed but not installed,
delete the entries, restart the computer, and repeat steps 1 and 2.
3 Click the Modems tab.
4 Click the COM port for your modem.
5 Click Properties, click the Diagnostics tab, and then click Query Modem to
verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
C HE CK T HE PO W E R CA B LE C O NNE C TI ON — Ensure that the scanner
power cable is firmly connected to a working electrical power source and that the
scanner is turned on. If the device is plugged into a surge protector, try plugging it
directly into an electrical outlet.
2H767bk0.book Page 46 Friday, September 28, 2001 1:37 PM