Dell Inspiron 4100 - Manual (Page 5)

Co nt e nt s 5
Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
If you cannot save a file to a floppy disk . . . . . . . . . . . . . 49
If you cannot play a CD, CD-RW, or DVD . . . . . . . . . . . . 51
If you cannot play a DVD movie . . . . . . . . . . . . . . . . . 52
If you cannot eject the CD, CD-RW, or DVD drive tray . . . . . 52
If you hear an unfamiliar scraping or grinding sound . . . . . . 52
If the CD-RW drive stops writing . . . . . . . . . . . . . . . . 52
If you have problems with a hard drive . . . . . . . . . . . . . 53
Network Problems . . . . . . . . . . . . . . . . . . . . . . . . . 53
General Program Problems . . . . . . . . . . . . . . . . . . . . . 54
A program crashes . . . . . . . . . . . . . . . . . . . . . . . 54
A program stops responding . . . . . . . . . . . . . . . . . . . 54
A solid blue screen appears . . . . . . . . . . . . . . . . . . . 55
A program is designed for an earlier version of the
Windows operating systems
. . . . . . . . . . . . . . . . . . . 55
Error messages appear . . . . . . . . . . . . . . . . . . . . . 55
E-Mail Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 56
If Your Computer Gets Wet . . . . . . . . . . . . . . . . . . . . . 56
If You Drop or Damage Your Computer . . . . . . . . . . . . . . 57
Resolving Other Technical Problems . . . . . . . . . . . . . . . . 58
Reinstalling Drivers and Utilities . . . . . . . . . . . . . . . . . . 58
Reinstalling the Modem or Network Adapter Driver . . . . . . . 59
Using the Windows XP Device Driver Rollback . . . . . . . . . 61
Resolving Software and Hardware Incompatibilities . . . . . . . 62
Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Windows Me . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . 64
Using System Restore . . . . . . . . . . . . . . . . . . . . . . . 65
Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Windows Me . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Creating a Restore Point . . . . . . . . . . . . . . . . . . . . 66
2H767bk0.book Page 5 Friday, September 28, 2001 1:37 PM