Cannot delete documents from the print queue, Cannot print through usb, Jams and misfeeds troubleshooting – Dell V313w All In One Wireless Inkjet Printer User Manual

Page 81: Paper jam in the printer

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Cannot delete documents from the print queue

If you have jobs stuck in the print queue and cannot delete them to get other jobs to print, then the computer and
printer may not be communicating.

R

ESTART

THE

COMPUTER

AND

TRY

AGAIN

Cannot print through USB

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

C

HECK

THE

USB

CONNECTION

1

Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.

2

Firmly plug the square end of the USB cable into the back of the printer.

3

Firmly plug the rectangular end of the USB cable into the USB port of the computer.

The USB port is marked with a

USB symbol.

M

AKE

SURE

THE

USB

PORT

IS

ENABLED

IN

W

INDOWS

1

Click

, or click Start and then click Run.

2

In the Start Search or Run box, type devmgmt.msc.

3

Press Enter, or click OK.

The Device Manager opens.

4

Click the plus sign (+) beside Universal Serial Bus controllers.

If USB Host Controller and USB Root Hub are listed, then the USB port is enabled.

For more information, see the computer documentation.

R

EMOVE

AND

REINSTALL

THE

PRINTER

SOFTWARE

Jams and misfeeds troubleshooting

“Paper jam in the printer” on page 81

“Paper jam in the paper support” on page 82

“Paper or specialty media misfeeds” on page 82

Paper jam in the printer

Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams.

Troubleshooting

81

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