Troubleshooting expansion cards – Dell PowerEdge 750 User Manual
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1.
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics."
If the test fails, continue to the next step.
2.
Run the SCSI controllers test and the hard drive tests in the system diagnostics. See "
Running the System Diagnostics
."
For information about testing the controller, see the SCSI or RAID controller's documentation.
If the tests fail, continue to the next step.
3.
Restart the system and enter the SCSI configuration utility.
4.
Ensure that the primary SCSI channel is enabled, and restart the system. Use the SCSI controller documentation.
5.
Ensure that the required device drivers are installed and configured correctly. See the Dell OpenManage Server Assistant CD.
6.
Open the system. See "
7.
Ensure that the hard-drive interface cable is properly connected between the drive and the controller card. See the documentation supplied with the
controller card.
8.
If the hard drive is the boot drive, ensure that the drive is configured and connected properly. See "
Configuring the Boot Drive
" in "Installing Drives."
9.
Ensure that a power cable is properly connected to the drive.
10.
Ensure that the hard drive is configured with a unique SCSI ID number and that the drive is terminated or not terminated as appropriate. See the
documentation for the hard drive.
11.
."
If the problem persists, continue to the next step.
12.
Format and partition the hard drive. See the operating system documentation.
13.
If possible, restore the files to the drive.
If the problem persists, see "
Getting Help
."
Troubleshooting Expansion Cards
Problem
l
Error message indicates a problem with an expansion card.
l
Expansion card performs incorrectly or not at all.
Action
1.
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics."
2.
Open the system. See "
3.
Ensure that each expansion card is firmly seated in its connector. See "
Expansion Cards
" in "Installing System Components."
4.
."
5.
Run the appropriate tests in the system diagnostics. See "
Running the System Diagnostics
."
NOTE:
To enter the utility, press <Ctrl><h>, <Ctrl><a>, or <Ctrl><m>, depending on the utility. See the documentation supplied with the
controller for information about the configuration utility.
NOTE:
When you are troubleshooting an expansion card, see the documentation for your operating system and the expansion card.
CAUTION:
See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting
against electrostatic discharge.