Dell SP2009WFP Monitor - Manual (Page 32)

Product Specific Problems
Universal Serial Bus (USB) Specific Problems
Dell™ Soundbar Problems
l Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD.
l Run the built-in diagnostics
Image retention from a
static image left on the
monitor for a long period of
time Faint shadow from the
static image displayed
appears on the screen l Use the Power Management feature to turn off the monitor at all times when not in use (for
more information, see
Power Management Modes ).
l Alternatively, use a dynamically changing screensaver.
Specific Symptoms What You Experience Possible Solutions
Screen image is too small Image is centered on screen,
but does not fill entire viewing
area l Check the Display settings in Zoom Setting OSD
l Reset the monitor to Factory Settings.
Cannot adjust the monitor with
the buttons on the front panel OSD does not appear on the
screen l Turn off the monitor, unplug the power cord, plug back, and then turn on the monitor.
No Input Signal when user
controls are pressed No picture, the LED light is
white. When you press "up",
"down" or "Menu" key, the
message appears l Check the signal source. Ensure the Computer is not in the power saving mode by
moving the mouse or pressing any key on the keyboard.
l Check whether the signal cable is plugged in properly. Re -plug the signal cable if
necessary.
l Reset the computer or video player.
The picture does not fill the
entire screen. The picture cannot fill the
height or width of the screen l Due to different video formats (aspect ratio) of DVDs, the monitor may display in full
screen.
l Run the built-in diagnostics
NOTE: When choosing DVI-D mode, the Auto Adjust function is not available.
Specific Symptoms What You Experience Possible Solutions
USB interface is not working USB peripherals are not
working l Check that your monitor is turned ON.
l Reconnect the upstream cable to your computer.
l Reconnect the USB peripherals (downstream connector).
l Switch off and then turn on the monitor again.
l Reboot the computer.
l Some USB devices like external portable HDD require higher electric current; connect the
device directly to the computer system.
High Speed USB 2.0 interface is
slow. High Speed USB 2.0
peripherals working slowly or
not working at all l Check that your computer is USB 2.0-capable.
l Some computers have both USB 2.0 and USB 1.1 ports. Ensure that the correct USB port
is used.
l Reconnect the upstream cable to your computer.
l Reconnect the USB peripherals (downstream connector).
l Reboot the computer.
Common Symptoms What You Experience Possible Solutions
No Sound No power to Soundbar - the
power indicator is off (built-in
DC power supply. i.e.
SP2009W) l Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if
the power indicator on the front of the Soundbar is illuminated.
l Ensure that the power cable from the Soundbar is plugged into the monitor.
l Ensure that the monitor has power.
l If the monitor has no power, see common problems , No Video/ Power LED off
No Sound Soundbar has power - power
indicator is on l Plug the audio line-in cable into the computer's audio out jack.
l Set all volume controls to their maximum and ensure that the mute option is not
enabled.
l Play some audio content on the computer (example, audio CD, or MP3).
l Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
l Clean and reseat the audio line-in plug.
l Test the Soundbar using another audio source (For example: portable CD player, MP3
player).
Distorted Sound Computer's sound card is used
as the audio source l Clear any obstructions between the Soundbar and the user.
l Confirm that the audio line-in plug is completely inserted into the jack of the sound card.
l Set all Windows volume controls to their midpoints.
l Decrease the volume of the audio application.
l Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
setting.
l Clean and reseat the audio line-in plug.
l Troubleshoot the computer's sound card.
l Test the Soundbar using another audio source (For example: portable CD player, MP3
player).
l Avoid using an audio cable extension or audio jack converter.