Dell SP2009WFP Monitor - Manual (Page 33)

Camera Problems
Distorted Sound Other audio source is used l Clear any obstructions between the Soundbar and the user.
l Confirm that the audio line-in plug is completely inserted into the jack of the audio
source.
l Decrease the volume of the audio source.
l Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
setting.
l Clean and reseat the audio line-in plug.
Unbalanced Sound Output Sound from only one side of
Soundbar l Clear any obstructions between the Soundbar and the user.
l Confirm that the audio line-in plug is completely inserted into the jack of the sound card
or audio source.
l Set all Windows audio balance controls (L-R) to their midpoints.
l Clean and reseat the audio line-in plug.
l Troubleshoot the computer's sound card.
l Test the Soundbar using another audio source (For example: portable CD player, MP3
player).
Low Volume Volume is too low l Clear any obstructions between the Soundbar and the user.
l Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume
setting.
l Set all Windows volume controls to their maximum.
l Increase the volume of the audio application.
l Test the Soundbar using another audio source (For example: portable CD player, MP3
player).
COMMON
SYMPTOMS
WHAT YOU
EXPERIENCE
POSSIBLE SOLUTIONS
No Power The camera is
not working
and the LED is
off If the monitor has no power, see Troubleshooting Your Monitor.
Verify if the camera is detected by Windows.
Reinstall the camera drives using the Dell SP2009W Webcam Resource CD. See Using the Camera for more information.
Camera is not
detected The camera is
not working
and the LED is
on Remove and insert the USB cable.
Reinstall the Dell Webcam Software and drivers. See installing your Dell Webcam Software for more information.
Poor Focus The camera
captures fuzzy
or unclear
videos and
pictures Verify that the protective film has been removed from the camera and the camera lens is clean.
Clean the camera surface using a damp, soft lint-free cloth.
Increase the available ambient light or change the source of light.
Reset the camera defaults through the Dell Webcam Central. See Using the Camera for more information.
Ensure that the Color Depth settings in Display Properties is set to 16-bit color or higher. NOTE: Lower color depth
settings result in poor-quality images.
NOTE: The integrated webcam operates at a lower resolution than most commercially available digital cameras. Most
commercial digital cameras are 4 mega pixel or higher. The integrated webcam operates up to 2.0 mega pixel.
Poor quality
video on the
Internet The camera
captures
grainy images
while using it
on the
Internet Check your internet connection speed. A slow Internet connection could cause similar problems with the video. It is
recommended to use a broadband connection with good throughput.
Color Problem The images
are tinted red,
blue, or green
Reset the camera defaults through the Dell Webcam Central. See Using the Camera for more information.
Adjust the camera color settings through Dell Webcam Central. See Using the Camera for more information.
No Image Blank screen Increase the available ambient light, change the direction of the camera, or change the source of light.
Reset the camera defaults through the Dell Webcam Central. See Using the Camera for more information.
Adjust the contrast levels using the Dell Webcam Central. See Using the Camera for more information.
Ensure the camera is detected correctly by the Windows operating system.
Slow frame
rate in video
capture mode The capture
video is not
smooth The video capture especially in high resolution is a resource intensive task, reduce the video recording resolution.Select No
Compression for video in the Video Recording settings.
Install the latest DirectX and the latest webcam driver.
Audio and
video is not
synchronized The captured
video and
audio are not
synchronized The video capture, especially in high resolution is a resource intensive task. Reduce the video recording resolution.Select No
Compression for video in the Video Recording settings.
Microphone is
not working The webcam
captures video
but not sound Speak closer to the microphone.
The integrated microphone is designed to have a wider reception area for recording. it still has its limits. Try moving closer to
the microphone or ensure that you are within the recording area for the microphone.
Check if the volume is muted. To enable sound:
1. Click Start®Control Panel®Sound and Audio Devices.
2. Click to uncheck the box next to Mute.
Set the correct audio source in Dell Webcam Central. to select the correct audio source:
1. In the Dell Webcam Central, navigate to configure settings by clicking on the More Options button.
2. Select Monitor Webcam in the Microphone box.