Using cds and dvds, Cd and dvd problems, If you cannot play a cd or dvd – Dell Inspiron 500m User Manual

Page 68: Using cds and dvds cd and dvd problems

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Usin g C Ds, DVDs, an d O th er Mu ltime dia

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Using CDs and DVDs

For information about using CDs and DVDs in your computer, see the Tell Me How help
file. To access the help file, see "Accessing Help" on page 86.

CD and DVD Problems

If you cannot play a CD or DVD

NOTE: Because of different worldwide file types, not all DVD titles work in all DVD drives.

High-speed CD drive vibration is normal and may cause noise. This noise does not indicate
a defect with the drive or the CD.

E

NS UR E

T HA T

W

I ND O W S ®

R EC O GN IZ E S

T HE

D RI VE

— Click the Start button and click My

Computer. If the drive is not listed, perform a full scan with your antivirus software to check for and
remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. Insert a bootable
disk and restart the computer. Verify that the

light is blinking, indicating normal operation.

T

R Y

A NO TH ER

D IS C

— Insert another disc to eliminate the possibility that the original disc is

defective.
E

NS UR E

T HA T

T HE

CD

IS

S N AP PE D

T O

T HE

S P IND L E

.

A

DJ U S T

T HE

W

I ND OW S

VO L UME

C O NT RO L

— Double-click the speaker icon in the lower-right

corner of your screen. Ensure that the volume is turned up and that the sound is not muted.
R

E INS T A LL

TH E

DR I VE

1

Save and close any open files, exit any open programs, and shut down the computer.

2

Remove the drive. See "Using the Module Bay" in the Tell Me How help file for instructions. To
access the help file, see "Accessing Help" on page 86.

3

Reinstall the drive.

4

Turn on the computer.

C

LE A N

T HE

D RI V E

O R

D IS C

— See "Cleaning Your Computer" in the Tell Me How help file for

instructions. To access the help file, see "Accessing Help" on page 86.

If you cannot eject the CD, CD-RW, or DVD drive tray

1

Ensure that the computer is shut down and turned off (see page 42).

2

Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly
until the tray is partially ejected.

3

Gently pull out the tray until it stops.

3Y647bk0.book Page 68 Wednesday, April 2, 2003 3:24 PM

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