Dell Dimension 2200 - Manual (Page 32)

E-Mail Problems
Resolving Other Technical Problems
Reinstalling Drivers
A driver is a software program that allows a hardware device controller to function properly and to communicate with the computer. Sometimes you can fix a
device problem by reinstalling its driver:
1. From the Windows desktop, insert the Dell Dimension ResourceCD into the CD or DVD drive.
If this is your first time to use the ResourceCD, go to step 2 . If not, go to step 5 .
2. When the ResourceCD Installation program starts, follow the prompts on the screen.
3. When the InstallShield Wizard Complete window appears, remove the ResourceCD and click Finish to restart the computer.
4. When you see the Windows desktop, reinsert the ResourceCD into the CD or DVD drive.
5. At the Welcome Dell System Owner screen, click Next.
A message appears that says the ResourceCD is detecting hardware in your computer.
The drivers that are used by your computer are automatically displayed in the My Drivers—The ResourceCD has identified these components in your
system window.
6. Click the driver that you want to reinstall and follow the instructions on the screen.
If a particular driver is not listed, then that driver is not required by your operating system.
To view other contents on the ResourceCD:
1. Verify that your computer is selected in the System Model list.
2. Verify that your operating system is selected in the Operating System list.
3. Select the type of device in the Device Type list.
4. Select a topic in the Topic list.
If you select Drivers in the Topic list and a particular driver is not listed, then that driver is not required by your operating system.
Using the Windows XP Device Driver Rollback
If you install a new device driver that causes system instability and you need to replace a device driver with a previously installed version, the Windows XP
Device Driver Rollback can replace the device driver. If you cannot reinstall your previous driver with the Driver Rollback process, then use
System Restore to
4. Ensure that To disable call waiting, dial: is checked and then select the proper code according to the information in your telephone
directory.
5. Click Apply and then click OK.
6. Close the Phone and Modems Options window.
7. Close the Control Panel.
Be sure that you have subscribed to an Internet service provider— Contact an Internet service provider to subscribe.
Ensure that you are connected to the Internet— With the Outlook Express e-mail program open, click File. If Work Offline has a check next
to it, click the check to remove it and connect to the Internet.
Go to the Dell support website— Go to Dell | Support website for help with general usage, installation, and troubleshooting questions.
E-mail Dell— Go to Dell | Support website and then click E-Mail Dell in the Communicate list. Send an e-mail message to Dell about your
problem; you can expect to receive an e-mail message from Dell within hours.
Call Dell— If you cannot solve your problem using the Dell | Support website or e-mail service, call Dell for technical assistance. See
"Contacting Dell" in the Dell Owner's Manual for the correct number to call.
NOTICE: The Dell | Support website and the Dell Dimension ResourceCD provide approved drivers for Dell computers. If you install drivers obtained from
other sources, your computer might not work correctly.
HINT: The ResourceCD displays drivers only for hardware that Dell installed at the time of purchase. If you installed any additional hardware, those
drivers may not be displayed by the ResourceCD. If those drivers are not displayed, exit the ResourceCD program and refer to the documentation and
drivers that came with that product.
NOTICE: The ResourceCD contains drivers for devices that are not part of your computer. Only reinstall the specific drivers for hardware included in your
computer. Otherwise, your computer might not work correctly.