Canon IMAGE FORMULA DR-3010C - Manual (Page 42)

Chapter 3 Appendix
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× Scanning Is Not Performed
Check the following if the scanner does not scan an image even though the
scanning operation is performed:
•
Has the scanner been properly recognized by the computer?
•
Has the scanner driver been installed?
•
Has the application software been installed correctly? Has the application
software been set up correctly?
•
Is there a problem in the PC system?
IMPORTANT
•
If documents are not scanned normally even if the scanner setup is OK, a
probable cause is that the scanner driver or application software is not
running correctly. Reinstall the scanner driver or application software.
•
When system errors result in the scanner not functioning at all, turn OFF the
scanner and wait at least 10 seconds before turning it ON again. If the error
continues to occur, restart the computer.
•
When scanning continues, make sure that the last document scanned was
scanned correctly.
× Documents Do Not Feed Properly
The following are possible causes of a document failing to feed properly. Check
each possible cause.
For information on removing jammed documents, see "6. Handling Paper Jams/
Double Feed Detection," on p.23.
× Saved Image Files Do Not Open
When image files saved by CapturePerfect 3.0 cannot be opened by other
applications, the probable causes are as follows. Confirm the status, and use one of
the following solutions to handle the problem.
Problem
Solution The USB hub does not support Hi-Speed USB 2.0.
Remove the USB hub.
Problem
Solution
Static electricity is causing the pages of the document to stick
together, and they cannot be separated correctly by the scanner.
Before you place your document, thoroughly fan the stack of pages.
(See "Feeding in the Page Separation Mode," on p.13.)
Problem
Solution
Attempting to scan a document of a size, thickness, or weight that
the scanner cannot scan.
Check the size, thickness, and weight of the document. For
information on the type of documents that you can use with the
scanner, see "1. Documents," on p.10.
Problem
Solution The rollers inside the scanner are dirty or worn.
Clean the rollers. (See p.28.) If the rollers are worn, then they need
to be replaced. Contact your local authorized Canon dealer or service
representative to purchase a roller replacement kit.
Symptoms
Problem
Solution
A multipage TIFF file saved in CapturePerfect 3.0 cannot be
opened by other applications.
The application you are using to open the TIFF file does not support
multipage TIFF files.
Open the file with an application that supports multipage TIFF files.
Symptoms
Problem
Solution
A TIFF file saved in CapturePerfect 3.0 cannot be opened by other
applications.
If the TIFF file saved in CapturePerfect 3.0 has been compressed, the
application you are using to open the TIFF file does not support the
compression type that was used to save the file in CapturePerfect 3.0.
Set the compression type for the image file to ‘None’, and save the
file again in CapturePerfect 3.0.