Solving problems, Dell diagnostics – Dell OptiPlex GX620 User Manual

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Quick Reference Guide

Power Connections

Solving Problems

Dell provides a number of tools to help you if your computer does not perform as expected. For
the latest troubleshooting information available for your computer, see the Dell Support website
at support.dell.com.
If computer problems occur that require help from Dell, write a detailed description of the error,
beep codes, or diagnostics light patterns; record your Express Service Code and Service Tag
below; and then contact Dell from the same location as your computer. For information on
contacting Dell, see your online

User’s Guide.

See "Finding Information" on page 5 for an example of the Express Service Code and Service
Tag.

Express Service Code:

___________________________

Service Tag:

___________________________

Dell Diagnostics

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in "Solving Problems" of
your online

User’s Guide and run the Dell Diagnostics before you contact Dell for technical

assistance. For information on contacting Dell, see your online

User’s Guide.

NOTICE:

The Dell Diagnostics works only on Dell™ computers.

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