Tri-Tronics Companion - Manual (Page 25)

TROUBLESHOOTING GUIDE
The Companion should require little service if properly
maintained. In addition, many usage problems can
be avoided by proper selection of contact points and
correct collar tightness.
If you do have problems, however, check this
Troubleshooting Guide before calling for service.
You could save yourself time and repair costs.
Tri-Tronics Customer Service Representatives
are available at 1-800-456-4343.
PROBLEM # 1: The Companion doesn’t have enough
range or the range has been reduced.
You are holding the transmitter too close to your
body. Holding the transmitter close to your body will
interfere with the RF (radio signal) being transmitted.
If you experience range problems, try holding the
transmitter away from your body. Make sure your hand
is not covering the top edge of the transmitter or you
will shield the transmitter’s internal antenna. Page 14.
Either you or the dog are shielded by a metal
structure. Metal fences or chain link dog enclosures,
screen doors, buildings, and metal structures, will affect
the transmission signal. Operate the Companion away
from these structures. Page 13.
The terrain or foliage is affecting the transmission.
Try moving 10-20 yards in any direction to improve
transmission; move to higher ground. Check the
range in flat, open terrain before sending the unit
in for repair.
Temporary radio interference. Wait a short while
then try again, or move to another area. Page 19.
The receiver is on backwards. Position the collar
so that the red LED faces forward. Page 15.
Page 23 Companion