Sony PCG-808 User Manual
Page 108
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VAIO Notebook Computer User Guide
6
Oil Change™
This program is preinstalled on your hard disk and is
(Sony SOS
a useful companion to SOS. Using the Internet, it
Edition)
provides updated device drivers, software fixes and
updates provided by Sony for the software titles
included with your Sony computer. SOS Oil Change
scans your computer to identify software
applications and their versions. It then logs on to the
Internet, compares your software configuration
against the Sony database, and notifies you of the
software fixes cind updates available for your
computer. For each fix and update, it provides an
explanation. After selecting the software fixes and
updates you require, SOS Oil Change downloads
and installs the selected items. If, for any reason, the
new software/device driver is not installed
successfully, your current configuration will be
retained.
7
Sony
Fax-on-Demand
Sony SOS
software
This service provides you with answers to commonly
asked questions. You can use this automated service
to request a list of available topics and then select the
topics that you want to receive. To contact the Sony
fax-on-demand service, call 1-888-4SONYPC
(1-888-476-6972). (Requires a fax machine or your
fax software.)
This preinstalled program connects you to a
Customer Support Representative. SOS is available
24 hours a day, seven days a week for 90 days at no
charge after the original date of purchase. Connect
your modem before you call, so the representative
can access your system if necessary. “Calling SOS”
on page 97 describes how to use the SOS software.
Before calling SOS, try running First Aid and Oil
Change. You may find that this resolves your
problem. First Aid, Oil Change, and SOS are all
available from the Help Center on the Start menu.
9
Calling SOS
You can call and speak with a Sony Customer
Support Representative without using your
computer by calling 1-888-4SONYPC
(1-888-476-6972). Software support is available 24
hours a day, seven days a week for 90 days at no
charge after the original date of purchase.