Stowage and feat ures, Features – Mercedes-Benz G-Class 2014 Owners Manual User Manual

Page 274

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USA: Mercedes-Benz Customer

Assistance Center at 1-800-FOR-

MERCedes (1-800-367-6372) or

1-888-990-9007

Canada: Customer Service at

1-888-923-8367

You will be asked for your PIN.

The next time you are inside the vehicle and

you switch on the ignition, the

Tele Aid

Doors Locked Remotely

message appears

in the multifunction display.
USA only: alternatively, the vehicle can be

locked via:

the Internet, under the "Owners Online"

section

the telephone application (e.g. iPhone

Blackberry)

To do this, you will need your identification

number and password.

The vehicle remote closing feature is

available when the relevant mobile phone

network is available and data connection is

possible.

Stolen vehicle recovery service

If your vehicle has been stolen:

Contact the police.

The police will issue an incident report. This

report has a number.

Forward this number to the Response

Center together with your PIN.

The Response Center will then attempt to

covertly contact the mbrace system. The

Response Center contacts you and the

local law enforcement authority if the

vehicle is located. However, only the law

enforcement agency is informed of the

location of the vehicle.

If the anti-theft alarm system is active for

longer than 30 seconds, mbrace is

automatically connected with the

Customer Assistance center.

Vehicle remote malfunction diagnosis

With the vehicle remote malfunction

diagnosis (Vehicle Health Check), the

Customer Assistance center can provide

improved support for problems with your

vehicle. During an existing call, vehicle data

is transferred to the Customer Assistance

center. The customer service representative

can use the received data to decide what kind

of assistance is required. You are then, for

example, guided to the nearest Mercedes-

Benz Service center or a recovery vehicle is

called.
If vehicle data needs to be transferred during

an MB Info call or a Roadside Assistance call,

this is initiated by the Customer Assistance

center. You will see the

Roadside

Assistance Connected

message in the

COMAND display. If the vehicle remote

malfunction diagnosis is able to be started,

the

Request for vehicle diagnosis

received. Start vehicle diagnosis?

message appears in the display.

Press

Yes

to confirm the message.

If the

Vehicle Diagnosis: Please

start ignition

message appears: turn

the SmartKey to position 2 in the ignition

lock.

If the

Please follow the

instructions

instructions received

received by

by phone

phone and

and

move your vehicle into a safe

position

message appears: follow the

instructions of the customer service

representative.

The message in the display disappears.
If you select

Cancel

, the vehicle remote

malfunction diagnosis is canceled

completely.
The vehicle operating state check begins.

Meanwhile, the

Vehicle diagnosis

activated

message appears.

When the check is finished, the

Sending

vehicle diagnosis data... (Voice

connection may be interrupted

during

during data

data transfer)

transfer)

message appears.

272

Features

Stowage

and

feat

ures

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