Welch Allyn Spot Vital Signs - User Manual - Manual (Page 64)

56 Welch Allyn Spot Vital Signs
Service Manual/Spare Parts
A Service Manual is available upon request to qualified electronic personnel. The Service
Manual is a comprehensive guide to troubleshooting, service, and repair of the Spot Vital
Signs.
Also included with the Service Manual is a complete spare parts list. Order spare parts
from your local Welch Allyn Service Center listed on page ii.
Service Loaners
Service loaners are provided, on request, when a Welch Allyn Service Center provides
service. Loaners for products repaired while under the original warranty, or while under
extended warranty or service contract, are provided free of charge and are shipped within
48 hours of notification of need. Welch Allyn pays the shipment charges.
For service repairs outside of warranty or contract, loaners are available for a nominal daily
charge and shipment. This is subject to availability. Loaners are shipped pre-paid; however,
this charge is added to the service charges.
Service Policy
A Welch Allyn Service Center must approve and perform all repairs on products under
warranty. Unauthorized repairs will void the warranty. Qualified electronics personnel or a
Welch Allyn service center should repair products out of warranty.
Technical Assistance
If you have an equipment problem that you cannot resolve, call the Welch Allyn Service
Center nearest you during normal business days at the phone numbers listed on page ii.
If you are advised to return a product to Welch Allyn for repair or routine maintenance,
schedule the repair with the service center nearest you.
Before returning a product for repair, you must obtain authorization from Welch
Allyn. Our service personel will give you an RMA number. Note this number on the
outside of your shipping box. Service centers will not accept returns without an
RMA number for delivery.