Kofax SupplierExpress - Manual (Page 47)

Recruiting Suppliers
Kofax SupplierExpress Administrator's Guide 47
Account Maintenance
SupplierExpress allows suppliers to perform self-service maintenance on SupplierExpress
account information. This maintenance includes registration, password changes and
recommendations for alternate users.
Planning a Recruitment Strategy
1 Define the supplier profile. Suppliers who invoice more than a few times per year receive
the most benefit from SupplierExpress.
▪ Will you invite all suppliers or a subset of suppliers?
▪ Do you have contact information for those suppliers?
2 Create an invitation list, which includes:
▪ Contact names and email addresses.
▪ Mailing addresses and phone numbers if your supplier recruiting includes postal mail
or phone reminders.
▪ Contact numbers for future reference.
3 Define the communications plan.
▪ Select the communications vehicles to use:
▪ Send email (the fastest and most direct way to inform and recruit suppliers).
▪ Incorporate messages into checks, postal letters, phone calls, voice mailboxes.
▪ Include web links in all communications.
▪ Use other existing communications vehicles, for example, notices on your website,
Facebook or Twitter.
▪ Decide on the timing to use:
▪ Establish how often you will send out invitations and reminders, based on the
selected delivery mechanism. For example, send email once a week for three weeks.
▪ Use the SupplierExpress reminder feature to follow up with supplier contacts.
▪ Follow up with responders and non-responders.
▪ Maintain a status log.
To see sample invitations, reminders, confirmation messages, email, letters, phone
scripts, and check supplements, go to Communications samples on page 40.
4 Set up a plan for your internal communication users to help in recruiting suppliers.
Introduce them to SupplierExpress; encourage them to recruit AR contacts through
personal contact, email, or posting information on your company intranet.
▪ Line-of-business users
▪ Purchasing/procurement users
▪ Other buyers
▪ Those who manage and communicate with suppliers
5 Track communication and recruitment.
▪ Use SupplierExpress to track which suppliers are invited, which suppliers accepted,
and which suppliers have not yet responded.
▪ Review this data weekly and adjust your recruitment strategy accordingly.