Kofax technical support – Kofax Business Interaction Server User Manual

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How to Use This Guide

Ascent Capture Add-ins for Kofax Business Interaction Server Configuration Guide


Kofax Technical Support

For additional technical information about Kofax products, visit the Kofax Web site at

www.kofax.com and select an appropriate option from the Support menu. The Kofax

Support pages provide product-specific information, such as current revision levels,

the latest drivers and software patches, online documentation and user manuals,

updates to product release notes (if any), technical tips, and an extensive searchable


The Kofax Web site also provides information that describes support options for

Kofax products. Please review the site for details about the available support options.

If you need to contact Kofax Technical Support, please have the following information



Business Interaction Server software version


Kofax Template Designer software version


Ascent Capture Add-ins for Kofax Business Interaction Server software



Ascent Capture software version


Ascent Xtrata Pro software version


Operating system and service pack version


Network and client configuration


Copies of your error log files


Special/custom configuration or integration information