If you need assistance or service, Before calling for assistance – Whirlpool FGP315B User Manual

Page 24

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I F Y O U N E E D A S S I S T A N C E O R S E R V I C E

If You Need Assistance

Or Service

This section is designed to help you save the cost of a service call. Part 1 of this section
outlines possible problems, their causes, and actions you can take to solve each problem.

Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our toll­

free telephone number for help or calling for service, please provide a detailed description of
the problem, your appliance’s complete nxxlel and serial numbers and the purchase date.

(See page 2.) This information will help us respond properly to your request.

1. Before calling for assistance ...

Performance problems often result from little things you can find and fix without tools of any
kind. Pleeise check the chart below for problems you can fix. It could save you the cost of a

service call.

PROBLEM

POSSIBLE CAUSE

SOLUTION

Nothing will
operate

The power cord is not plugged
into a live circuit with proper
voltage.

Plug the power cord into a live circuit with

proper voltage. (See Installation Instruc­
tions.)

Range is not property con­
nected to gas supply.

Contact an authorized Roper service

technician to reconnect range to gas

supply. (See Installation Instructiorrs.)

A household fuse has blown or
a circuit breaker has tripped.

Replace household fuse or reset circuit

breaker.

Controls are not set correctly.

Reset controls, if needed.

The flow of combustion and/or
ventilation air to the range is
blocked.

Remove blockage to airflow to and

around range.

The oven
will not
operate

The Oven Temperature Control

is not turned to a temperature

setting.

Push in and turn the Oven Temperature

Control to a temperature setting.

Pilot is extinguished on stand­
ing pilot models.

Light pilot. (See “Lighting standing pilots”

on page 11.)

Burner tails

to light

The power cord is rrot plugged
into a live circuit with proper
voltage.

Plug the power cord into a live circuit with

proper voKage. (See Installation Instruc­

tions.)

A household fuse has blown or
a circuit breaker has tripped.

Replace household fuse or reset circuit

breaker. In case of prolonged power

failure, manually light burners

(see page 8).

Burner ports are clogged.

Clean with a straight pin (see pages 19
and 23).

Pilot is extinguished on stand­

ing pilot models.

Light pilot. (See “Lighting standing pilots”

on page 11.)

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